Even the newest and biggest land-based casinos have mechanical trouble from time to time.The incident took place earlier this month during a busy Friday night. Customers began to complain that their slot machine suddenly shutdown. The only error message was to contact an attendant. This casino houses more that 2,800 slot machines on the gaming floor. The collection consists of video slots as well as video poker, and electronic table games.
Why Did Encore Boston Harbor Casino Experience A Slot Machine Failure?
The Encore released the following statement following the shutdown: “We experienced a brief system outage with our slot ticketing system. In which we reverted to hand-paid jackpots. The issue has been resolved and we are paying all winners.”
It was not mentioned in the post when the machines first failed. They were back in working order by 9:30 p.m. that same Friday night. The post on the ABC news site pictured two side-by-side slot machines displaying blank screens.
This just goes to show that even the most sophisticated technology has bad days. The minor inconvenience did not have any lasting effects on this highly popular land-based casino venue.
Encore Boston Harbor is actually located in Everett, Massachusetts. The property is owned and operated by Wynn Resorts based in Las Vegas. It is marketed as the finest luxury hotel casino resort in the greater Boston metropolitan area.
The hotel offers Five-Star rooms and suites with amazing views of Harborwalk and the surrounding area. Everything has been designed to “create the most memorable experience four our valued guests.” Dining options are both varied and elegant. The lineup consists of:
- Sinatra featuring upscale Italian cuisine
- Rare Steakhouse which redefines the steakhouse experience
- Garden Café with seasonally-inspired American favorites
There is an on-site spa and salon as one of the most popular amenities. Retail shopping is available at the Encore Boston Harbor Shops. Harborwalk is another added attraction with dining, shopping and entertainment offerings.
The casino remains the top attraction. The expansive casino floor is open and airy with 40-foot ceilings. There are Red Rubino glass chandeliers highlighting the overall décor. Along with the expansive selection of slots and video games, there are table games and poker tables.
Players can also test their luck and skill in private gambling salons and high-limit gaming rooms. These are elevated to offer a spectacular view of all the action below.
The VIP program at Encore is tied to Wynn Rewards. Points are earned for all play on slots, video poker and table games. Slots earn one point for every $5 wagered. Video poker play earns one point for every $10 or $20 wagered depending on the game. Table game rewards are tied to average bets and time played. There are different rewards based on the actual game itself.
For every 500 points players can receive $5 in free slot play. All points must be redeemed within a 12 month time frame. The limit to use free play is 30 days.
• Source: Slot machines inside Encore Boston Harbor experience failure From Wcvb.com On February 21, 2020.